Comments on: FiOS Consumer Reports and Reviews

By: L Green

L Green — Sat, 14 Jan 2012 14:35:32 +0000

Cancelled Fios Service: Requested Oct 23. My phone was turned off, email account blocked. I wanted to drop off the boxes to the Verizon office. I was told no, I must mail them back. I was told I would receive return shipping boxes in the mail for the boxes/remotes/cables/modem. The boxes did not come. Called again, they had no record of me cancelling service. I received a monthly bill for service. I paid the bill to avoid credit issues. I repeated the above, waited for the boxes. They did not come. I called again. No record, same thing again. I finally got the boxes on Dec 10, packed up the equipment and dropped them off at the US post office on Dec 12. Got a call from Verizon saying they have not received the boxes and I would be getting a bill. I confirmed with US Postal that the Verizon “Agent” picked up the boxes on Dec 27. I got a bill for over $1200 from Verizon on Jan 13 for the un-returned equipment. Thank goodness I have my receipts, I took pics of all the equipment packed in the open boxes as well as wrote down all the serial numbers, but I bet they will say something like: “the equipment was not in the boxes or they were damaged or they didn’t get them”. Verizon is plain and simple – CRIMINAL!!!! My credit rating is now in jeopardy if I do not fork out the $1200. Horrible service, horrible record-keeping and horrible business ethics. The only good thing was the reps I talked to were mostly decent on the phone although my time input was over 3 hours for this entire travesty. I will never go with Verizon again for anything. Their installation service is great, cancellation service is criminal!! Skip Verizon totally!

By: Connie

Connie — Mon, 19 Dec 2011 02:26:30 +0000

The have the worst customer services. They where schedule to come for a home repair, which they said they would arrive between 8am to 5 pm. A 9 hour window. They never show up nor did they call to say they would not come or reschedule. This is a communcation company who doesn’t know where their techs are. Doeesn’t Verizon give their techs cell phones? They don’t have tracking devices on their trucks? I find this hard to believe when we called Fios to ask where the tech was. They responded that they don’t know and they couldn’t find them. You would think if they couldn’t make the appointment, they would call and reshedule. This is one of the largest communication company?

By: Lynn

Lynn — Tue, 06 Sep 2011 02:21:02 +0000

Verizon customer service is awful. On Demand does not work, they actually want to charge me for a tech to come out to fix the problem that I cannot pay them for movies on demand. Billing says they cannot credit tech charge because my bill is paid up to date so no credit to issue on outstanding bill. Seriously? Supervisor says tech will tell me before charging, but I have to wait at home all day, no specific time give except till 9 pm, just to have tech decide if it is my charge or not. I’m switching back to Comcast.

By: Gina Westbrook

Gina Westbrook — Tue, 09 Aug 2011 15:50:00 +0000

Well I had Verizon Fios installed several years ago and the TV reception is certainly great,but the internet connection leaves a lot to be desired. They say its 15mps, but we only actually recieve 8mps. Then they took 10 hours to install it and put two holes in my walls then last fall they raised the rates without informing me that it would happen, then they screwed up my account with my renters account, charging me for his and him for mine and refused to acknowledge it, despite my repeated attempts to try to clear it up. Then I found out that Comcast will give me the same service as Verizon only Verizon is charging me $205, and Comcast will charge me $120 going up to 140 in two years. So which is the better service, I’m going to try Comcast again and see if they’re any better than they used to be which I’m promised they are. Even if they aren’t, at least I’ll be saving $80 a month.