With FiOS being one of the few actual FTTH (Fiber To The Home) providers it is always good to hear what real customer have to say about their service. Below you will find a list of consumer experiences. Those of you who are thinking about upgrading to fiber will find this to be a great reference.
Verizon FiOS Installation Process:
These authors do a great job explaining the installation process as they experienced it. It is always great to know what you are getting yourself into before hand.
Verizon FiOS: The Installation
Within this article Fragzem does a great job outlining the full process of how FiOS was installed in his home. He goes in to great detail and offers pictures of his speed test. Longer read but worth while if you are thinking of having FiOS installed.
Verizon FIOS / Fiber Being Installed Today
MrGroove does a great job of split testing his before and after fiber installation. His original installation was DSL which had speeds of nearly 2.9mb down and .715mb up. After the fiber installation his speeds were drastically increased, offering more than 15mb up and 13mb down. This post really shows the power of fiber technology.
Happy Fiber Optic Customers
Hands on FiOS Review
Dave Kaminski is a professional copywriter and videographer who talks on his experiences with FiOS. Not only is he paying less for a fiber connection but he now was double the download speed and 10 times the upload speed. Interesting read especially for those of you who spend time on Youtube or the like.
Switching it all to Verizon FiOS
Barry Schwartz does a quick write up on his upgrade to Verizon FiOS TV and Phone from his current internet only plan.
FIOS Installed – 15 Megabits Of Bliss
Steve Lacy, a software developer for Google recounts his experience with FiOS. The post is a couple years old, but accurately points out how fast fiber is compared to cable.
FiOS TV Reviews
Verizon FiOS TV Review
DEF EFX does very comprehensive rundown of Verizon FiOS TV. A great resource for any consumer looking to upgrade to FiOS TV. This article outlines everything you would want to know about FiOS TV including: Ordering/Installation, Programming, Quality, Video On Demand, Set Top Boxes, other features and a great array of photos.
Jonathan Rogers FiOS TV Review
Jonathan Rogers does a great rundown of FiOS TV. Though he does mention that though he doesn’t see any real difference in picture quality he does receive a lower price and more Premium HD Channels. If Fios is new to your area you should check and see if you might receive the same benefit.
Paul Stamatious Reviews FiOS
Paul does a quick review of FiOS while staying at a Cousin’s house. He ends the review with “Verdict: When is FiOS coming to my neighborhood?” This seems to be a underlying theme of people who don’t yet have Fiber in their area!
Verizon FiOS vs Comcast
Neat Table Comparison
ConsumeBroadband.org has a nice table comparison chart for FiOS vs Comcast and a number of other providers. Makes for a quick and easy match up.
Feature by Feature Comparison
Andru Edwards does a full comparison of Verizon FiOS vs Comcast. He compares them feature to feature and from his review he ranks FiOS above Comcast. He makes a several arguments for FiOS over Comcast. Worth a read if you are currently using Comcast.
Rodrigo Lagdameo Compares FiOS vs Comcast
Rodrigo explains how he just recently switched from Comcast Cable to Verizon FiOS. Not only is he more statisfied with Verizon FiOS but he is saving $50 a month. Short read but worth reading if you are thinking of switching.
More User Reviews
General FiOS Experiences
This promotion and review sharing site has a number of random user experiences and opinions on Verizon FiOS.
{ 4 comments… read them below or add one }
Well I had Verizon Fios installed several years ago and the TV reception is certainly great,but the internet connection leaves a lot to be desired. They say its 15mps, but we only actually recieve 8mps. Then they took 10 hours to install it and put two holes in my walls then last fall they raised the rates without informing me that it would happen, then they screwed up my account with my renters account, charging me for his and him for mine and refused to acknowledge it, despite my repeated attempts to try to clear it up. Then I found out that Comcast will give me the same service as Verizon only Verizon is charging me $205, and Comcast will charge me $120 going up to 140 in two years. So which is the better service, I’m going to try Comcast again and see if they’re any better than they used to be which I’m promised they are. Even if they aren’t, at least I’ll be saving $80 a month.
Verizon customer service is awful. On Demand does not work, they actually want to charge me for a tech to come out to fix the problem that I cannot pay them for movies on demand. Billing says they cannot credit tech charge because my bill is paid up to date so no credit to issue on outstanding bill. Seriously? Supervisor says tech will tell me before charging, but I have to wait at home all day, no specific time give except till 9 pm, just to have tech decide if it is my charge or not. I’m switching back to Comcast.
The have the worst customer services. They where schedule to come for a home repair, which they said they would arrive between 8am to 5 pm. A 9 hour window. They never show up nor did they call to say they would not come or reschedule. This is a communcation company who doesn’t know where their techs are. Doeesn’t Verizon give their techs cell phones? They don’t have tracking devices on their trucks? I find this hard to believe when we called Fios to ask where the tech was. They responded that they don’t know and they couldn’t find them. You would think if they couldn’t make the appointment, they would call and reshedule. This is one of the largest communication company?
Cancelled Fios Service: Requested Oct 23. My phone was turned off, email account blocked. I wanted to drop off the boxes to the Verizon office. I was told no, I must mail them back. I was told I would receive return shipping boxes in the mail for the boxes/remotes/cables/modem. The boxes did not come. Called again, they had no record of me cancelling service. I received a monthly bill for service. I paid the bill to avoid credit issues. I repeated the above, waited for the boxes. They did not come. I called again. No record, same thing again. I finally got the boxes on Dec 10, packed up the equipment and dropped them off at the US post office on Dec 12. Got a call from Verizon saying they have not received the boxes and I would be getting a bill. I confirmed with US Postal that the Verizon “Agent” picked up the boxes on Dec 27. I got a bill for over $1200 from Verizon on Jan 13 for the un-returned equipment. Thank goodness I have my receipts, I took pics of all the equipment packed in the open boxes as well as wrote down all the serial numbers, but I bet they will say something like: “the equipment was not in the boxes or they were damaged or they didn’t get them”. Verizon is plain and simple – CRIMINAL!!!! My credit rating is now in jeopardy if I do not fork out the $1200. Horrible service, horrible record-keeping and horrible business ethics. The only good thing was the reps I talked to were mostly decent on the phone although my time input was over 3 hours for this entire travesty. I will never go with Verizon again for anything. Their installation service is great, cancellation service is criminal!! Skip Verizon totally!