Comments on: How is AT&T UVerse different from Verizon FiOS? http://fiberforall.org/att-uverse-vs-verizon-fios/ Because everyone should have the speed and freedom of fiber optics Fri, 19 Aug 2011 12:40:28 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: bruce http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-801 bruce Fri, 19 Aug 2011 12:40:28 +0000 http://fiberforall.org/?p=33#comment-801 just switched to uverse do not do it the picture quality is poor compared to fiber optic my HDTV now looks low definition. DO NOT use a company with copper cable if you can get fiber optic. just switched to uverse do not do it the picture quality is poor compared to fiber optic my HDTV now looks low definition. DO NOT use a company with copper cable if you can get fiber optic.

]]> By: Da900Smoove1 http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-799 Da900Smoove1 Thu, 18 Aug 2011 03:15:00 +0000 http://fiberforall.org/?p=33#comment-799 U-VERSE IS A SUB PAR PRODUCT COMPARED TO FIOS & CUSTOMER SERVICE HAS GONE THE WAY OF THE DINOSAUR FOR BOTH COMPANIES....BATE & SWITCH IS THE NORMAL DAY TO DAY PROFIT PLAN OF TELECOM TODAY... TRUST ME KEEP YOUR DSL, CELLPHONE, TV-CABLE, LANDLINES SEPARATE!!!. FIBER TO THE PREMISE IS HE FUTURE BUT THE DRAWBACK IT HOW GREEDY WILL THE TELECOM-CABLE PROVIDER BE IN 3-10YRS U-VERSE IS A SUB PAR PRODUCT COMPARED TO FIOS & CUSTOMER SERVICE HAS GONE THE WAY OF THE DINOSAUR FOR BOTH COMPANIES….BATE & SWITCH IS THE NORMAL DAY TO DAY PROFIT PLAN OF TELECOM TODAY… TRUST ME KEEP YOUR DSL, CELLPHONE, TV-CABLE, LANDLINES SEPARATE!!!. FIBER TO THE PREMISE IS HE FUTURE BUT THE DRAWBACK IT HOW GREEDY WILL THE TELECOM-CABLE PROVIDER BE IN 3-10YRS

]]> By: frank benson http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-778 frank benson Wed, 13 Jul 2011 01:00:14 +0000 http://fiberforall.org/?p=33#comment-778 I find it hard to believe that AT&T customer service was highly rated by J.D Power & Assoc. I have a thick file resulting from on-going problems with AT&T high speed internet,telephone and TV services. When we talked with a sales representative about switching from Diish Network to Uverse we were assured that we could get the same benifits for the same amount money. Later we found that with AT&T Uverse phone services we were given a relatively low number of calling minutes monthly and after that we were charged by the minute for calls made. We had never been told about the limited number of minutes deal and quickly discovered that it raised our monthly phone bill substantially. We also learned after hooking up Uverse that our promised $55.45 cost for their U200 program was only a short term promotion and that the real cost of that program would soon increase to $69.00. Thentheir waa the promise of a 6 month HBO package that turned out to be a 90 day promotion. right this minute at 8:00 p.m, July 12th, 2011 I have been on the phone waiting to speak to a customer service representative for an HOUR AND 15 MINUTES and I am still waiting. if this is good customer service I'd hate to see anything worse! I wouldn't recommend AT&T service to a dog!! And, I no longer have any confidence in J.D. Power & Assoc. I find it hard to believe that AT&T customer service was highly rated by J.D Power & Assoc. I have a thick file resulting from on-going problems with AT&T high speed internet,telephone and TV services. When we talked with a sales representative about switching from Diish Network to Uverse we were assured that we could get the same benifits for the same amount money. Later we found that with AT&T Uverse phone services we were given a relatively low number of calling minutes monthly and after that we were charged by the minute for calls made. We had never been told about the limited number of minutes deal and quickly discovered that it raised our monthly phone bill substantially. We also learned after hooking up Uverse that our promised $55.45 cost for their U200 program was only a short term promotion and that the real cost of that program would soon increase to $69.00. Thentheir waa the promise of a 6 month HBO package that turned out to be a 90 day promotion. right this minute at 8:00 p.m, July 12th, 2011 I have been on the phone waiting to speak to a customer service representative for an HOUR AND 15 MINUTES and I am still waiting. if this is good customer service I’d hate to see anything worse! I wouldn’t recommend AT&T service to a dog!! And, I no longer have any confidence in J.D. Power & Assoc.

]]> By: Kenya http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-741 Kenya Sat, 02 Apr 2011 20:50:24 +0000 http://fiberforall.org/?p=33#comment-741 I have been with Fios for almost 3 years. The product is great. I never had any problems. However, their customer service it terrible. You get passed around from department to department when you ask a question. Not to mention my rate has doubled since I started with them. When I moved last June, they made the transistion very difficult. Installer never showed up. When one finally did show, he was rude and unhelpful. I have had someone's Wireless bill added to my bill. Horrible, horrible experience. I have now signed up for Uverse since it is also offered in my area. I now have more channels, and I am saving $50 a month. I have been with Fios for almost 3 years. The product is great. I never had any problems. However, their customer service it terrible. You get passed around from department to department when you ask a question. Not to mention my rate has doubled since I started with them. When I moved last June, they made the transistion very difficult. Installer never showed up. When one finally did show, he was rude and unhelpful. I have had someone’s Wireless bill added to my bill. Horrible, horrible experience. I have now signed up for Uverse since it is also offered in my area. I now have more channels, and I am saving $50 a month.

]]> By: Da900smoove1 http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-720 Da900smoove1 Fri, 18 Mar 2011 23:02:36 +0000 http://fiberforall.org/?p=33#comment-720 AS A TELECOM SERVICE TECH FOR 1 OF THE ABOVE.....I WILL TELL YOU FIBER TO THE PREM IS THE BEST WAY... AND IN NEWER HOUSING TRACKS DEVELOPERS HAVE WORKED WTIH EITHER A TELECOM OR CABLE TV PROVIDER 2 BE THE SOLE PROVIDER OF SERVICE ONCE HOMES ARE COMPLETED.... THE LIMIT OF OF FIBER HASNT BEEN REACHED YET & ITS 40 PLUS YRS OLD TECH FROM BELL LABS... LAST MILE COOPER(WHICH HASNT BEEN MAINTAINED PROPERLY SINCE BREAK UP OF MA BELL) HAS LIMITS & IF YOU GET A FAIRLY NEW INSTALLER GOD HELP YOU GETTIN PHONE TV DSL TO ALL WORK SAME AS BEFORE THE SWITCH FROM SEPARATE SATELLITE/CABLE TV/DSL/PHONE... AS TIME GOES ON THE ONLY DRAWBACK WILL BE COST MONOPOLY...TELECOM WILL OWN RIGHTS TO WHAT TRAVELS ON THEIR NETWORK TO YOUR HOME/CELLPHONE AS A TELECOM SERVICE TECH FOR 1 OF THE ABOVE…..I WILL TELL YOU FIBER TO THE PREM IS THE BEST WAY… AND IN NEWER HOUSING TRACKS DEVELOPERS HAVE WORKED WTIH EITHER A TELECOM OR CABLE TV PROVIDER 2 BE THE SOLE PROVIDER OF SERVICE ONCE HOMES ARE COMPLETED…. THE LIMIT OF OF FIBER HASNT BEEN REACHED YET & ITS 40 PLUS YRS OLD TECH FROM BELL LABS… LAST MILE COOPER(WHICH HASNT BEEN MAINTAINED PROPERLY SINCE BREAK UP OF MA BELL) HAS LIMITS & IF YOU GET A FAIRLY NEW INSTALLER GOD HELP YOU GETTIN PHONE TV DSL TO ALL WORK SAME AS BEFORE THE SWITCH FROM SEPARATE SATELLITE/CABLE TV/DSL/PHONE… AS TIME GOES ON THE ONLY DRAWBACK WILL BE COST MONOPOLY…TELECOM WILL OWN RIGHTS TO WHAT TRAVELS ON THEIR NETWORK TO YOUR HOME/CELLPHONE

]]> By: Fios happy user wanting to move to FIOS available area http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-719 Fios happy user wanting to move to FIOS available area Wed, 16 Mar 2011 17:01:43 +0000 http://fiberforall.org/?p=33#comment-719 I have nothing to disagree with the article and all people is saying. I am a very happy FIOS user and I have learned that wherever is AT&T is not Verizon and vice-versa. So the area I wanted to move to is served by AT&T and for what I am reading looks like AT&T U-verse has kind of good service, but still not equal or better than Verizon. So what is worrying me is that I have to move to an apartment and happened to me that I had TWC installed before and my neighboors hanged from my cable too cousing me to loose my conexion several times at day. So if AT&T is using the same cables and structure that cable companies left or are leaving then I am running the same risk by having AT&T services vs Verizon that has their conexion in the ground directly installed inside my apartment what stopped all my previous problems and never had any incident with my conexion since then. Well hope someone gave me an input on how reliable is AT&T U-Verse as far as running the risk of having someone stealing my internet. I have nothing to disagree with the article and all people is saying. I am a very happy FIOS user and I have learned that wherever is AT&T is not Verizon and vice-versa. So the area I wanted to move to is served by AT&T and for what I am reading looks like AT&T U-verse has kind of good service, but still not equal or better than Verizon. So what is worrying me is that I have to move to an apartment and happened to me that I had TWC installed before and my neighboors hanged from my cable too cousing me to loose my conexion several times at day. So if AT&T is using the same cables and structure that cable companies left or are leaving then I am running the same risk by having AT&T services vs Verizon that has their conexion in the ground directly installed inside my apartment what stopped all my previous problems and never had any incident with my conexion since then. Well hope someone gave me an input on how reliable is AT&T U-Verse as far as running the risk of having someone stealing my internet.

]]> By: Monica http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-681 Monica Wed, 19 Jan 2011 21:35:13 +0000 http://fiberforall.org/?p=33#comment-681 I agree that Fios has an amazing (and in my opinion, superior) product, however I strongly incourage anyone thinking about getting this service to look at the hundreds of similiar complaints all over the internet before doing the plunge. Verizon is a huge umbrella company that divides all their services with different companies under the same name and while their cellular in WONDERFUL, their internet and Fios, in particular, are horiffic! I have spent all day reading on this and after my brief experience with customer support (one and a half months trying to install and upgrade from their subpar dsl service)also believe they are contemptuous and dishonest, at best. I am very happy to see they have competition and I have choices. I agree that Fios has an amazing (and in my opinion, superior) product, however I strongly incourage anyone thinking about getting this service to look at the hundreds of similiar complaints all over the internet before doing the plunge. Verizon is a huge umbrella company that divides all their services with different companies under the same name and while their cellular in WONDERFUL, their internet and Fios, in particular, are horiffic! I have spent all day reading on this and after my brief experience with customer support (one and a half months trying to install and upgrade from their subpar dsl service)also believe they are contemptuous and dishonest, at best. I am very happy to see they have competition and I have choices.

]]> By: Peter http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-673 Peter Wed, 05 Jan 2011 23:47:54 +0000 http://fiberforall.org/?p=33#comment-673 You should choose between FiOS and U-verse by how much you want to pay. Saying "FiOS pwns U-verse, choose FiOS" is like saying "Lexus is better than Chevy, so choose Lexus." Yes well we'd all choose Lexus and we'd all choose FiOS if we unlimited amounts of cash in the bank, but we don't so we make trade-offs. You should choose between FiOS and U-verse by how much you want to pay. Saying “FiOS pwns U-verse, choose FiOS” is like saying “Lexus is better than Chevy, so choose Lexus.” Yes well we’d all choose Lexus and we’d all choose FiOS if we unlimited amounts of cash in the bank, but we don’t so we make trade-offs.

]]> By: Eddie http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-640 Eddie Sat, 23 Oct 2010 05:52:05 +0000 http://fiberforall.org/?p=33#comment-640 AT&T and FiOS is based on the same technology, fiber. It's just that AT&T is growing faster because they only deliver FTTN which is much quicker. Verizon however, is going all the way by providing FTTP. In my opinion if you had a choice of AT&T U-Verse and cable, choose the best option, U-Verse. If HOWEVER you had the choice of U-Verse (how it is now, FTTN) and FiOS, chose the best option, FiOS. AT&T and FiOS are going to be great competitors once U-Verse upgrades to FTTP and both spread their services to almost all of US. AT&T and FiOS is based on the same technology, fiber. It’s just that AT&T is growing faster because they only deliver FTTN which is much quicker. Verizon however, is going all the way by providing FTTP. In my opinion if you had a choice of AT&T U-Verse and cable, choose the best option, U-Verse. If HOWEVER you had the choice of U-Verse (how it is now, FTTN) and FiOS, chose the best option, FiOS. AT&T and FiOS are going to be great competitors once U-Verse upgrades to FTTP and both spread their services to almost all of US.

]]> By: pizzaiolo http://fiberforall.org/att-uverse-vs-verizon-fios/#comment-617 pizzaiolo Thu, 12 Aug 2010 15:32:47 +0000 http://fiberforall.org/?p=33#comment-617 Read again, when you talk about "the question is not what is the best today, but what is best for the future". The article's author had it right that AT&T is delivering to a rapidly broadening and satisfied customer base with FTTN, and they can retroactively improve by deploying FTTP later. That strategy makes a lot of sense, and delivers a competitive advantage in my area over Time Warner Cable. While I've been waiting for years to hear when FIOS will appear in my area, I was surprised to learn recently that U-verse is already here! I'll be dropping TWC like a hot potato at the end of this month. And comments like "Fios offers more that att i prefer fios" add zero value to the discussion. Read again, when you talk about “the question is not what is the best today, but what is best for the future”. The article’s author had it right that AT&T is delivering to a rapidly broadening and satisfied customer base with FTTN, and they can retroactively improve by deploying FTTP later. That strategy makes a lot of sense, and delivers a competitive advantage in my area over Time Warner Cable. While I’ve been waiting for years to hear when FIOS will appear in my area, I was surprised to learn recently that U-verse is already here! I’ll be dropping TWC like a hot potato at the end of this month.

And comments like “Fios offers more that att i prefer fios” add zero value to the discussion.

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